Clear advice first
Make the situation safe, then deal with the cause.
A sudden leak or storm-damaged roof needs a calm response. We gather the symptoms, location and safe photographs first, then explain the earliest practical attendance. Weather, daylight, height and roof condition determine whether temporary weatherproofing or a permanent repair can be completed safely.
Problems that may need urgent attention
- ✓Active water entry during or after rain
- ✓Missing or wind-lifted tiles and slates
- ✓Loose ridge, verge or chimney materials
- ✓Storm damage around valleys and flashings
- ✓A flat-roof split or displaced covering
- ✓Roof debris creating a risk below
What to do next
Call and describe the risk
Tell us where the property is, whether water is entering now and if any material appears loose or unsafe.
Keep people away from hazards
Do not climb onto the roof. Keep clear of bulging ceilings, fallen materials and water near electrical fittings.
Agree the practical response
Subject to access and weather, we explain whether an inspection, temporary protection or permanent repair is the suitable next step.